FAQ

Can I cancel my order?

If we receive your cancellation before we process your order, we certainly will be able to cancel it.

PLEASE NOTE that we finalise the processing of our orders at 5am each business day, so we need to receive any cancellations BEFORE this time.

Once we have processed your order (i.e. after 5am business days), we cannot cancel it

Do you accept international orders?

We ship across Australia and New Zealand only

How do I attach my Opening Fairy Door?

We recommend attaching your fairy door with blu-tac, so it can be easily moved without damage. (Blu-Tac is not included)

However if you prefer something more permanent, we recommend using Double Sided Tape or 3M double sided adhesive mounting pads. (these are not included)

How Do I Pay for My Order?

We offer 5 easy methods of payment: 

Credit Card

To pay with your Mastercard or Visa, select the “Credit Card” option at Checkout and then enter your card details.

We process credit card payments using “eWay” which offers the highest level of “SSL” encryption security technology available online.

You will know your order has been successfully placed when you receive an automated “Order Confirmation” email from us. If you don’t receive this email, your order either has not been received OR you have entered an incorrect email on your order. Please check with us to be sure.

Paypal

To pay with your Paypal account, select “Paypal” at Checkout.

You will be taken to the Paypal site, where you will confirm your payment and then be returned back to our website.

You will know your order has been successfully placed when you receive an automated “Order Confirmation” email from us. If you don’t receive this email, your order either has not been received OR you have entered an incorrect email on your order. Please check with us to be sure.

AfterPay

To pay with your Afterpay account, select “Afterpay” at Checkout. (Australia only)

You will be taken to the Afterpay website, where you will enter your details and then be returned back to our website

You will know your order has been successfully placed when you receive an automated “Order Confirmation” email from us. If you don’t receive this email, your order either has not been received OR you have entered an incorrect email on your order. Please check with us to be sure.

Selecting Afterpay means that you can purchase now, receive your order shipped as normal and then pay it off over 4 equal fortnightly payments. For more details, click here…. https://www.afterpay.com.au/buy-with-afterpay/

Our Digital Download range are not available on Afterpay

Phone Orders

If you prefer, you can place your order over the phone and pay with your Credit Card. We accept Mastercard & Visa.

Call us on: 0402 914 202

If we are unable to answer at the time you call, we are usually in our workshop, so please leave a message, we will always return your call.

Email Orders

You can also email your order to us at [email protected]

Please include a list of your Order items, your postal address & phone number. We will either email you a Paypal invoice or call you for Credit Card payment.

(Please DO NOT include any payment details in your email – as this is not secure. )

 

Shipping?

We ship within Australia and New Zealand

We offer:

– 24 Business Hour Dispatch from our Melbourne workshop*

– And if you place your order before 5am any business day, it will be dispatched THAT DAY!*

(*if your order does not require any amendments)

shipping opening fairy doors Australia post delivery times

Within Australia….

  • $9.95 Flat Rate Shipping
    Applies to Regular Parcel Post within Australia for Retail orders only
  • Express Post 
    Next Business Day delivery to Australian Metro areas only Overnight to Australian Metro Areas only. Click here to check … Express Post Overnight Postcodes
  • Small Post-Pac Rate (within Australia only) for very small items that qualify to be shipped in a Post-Pac. This option includes Registered Post with Online Tracking and Signature on Delivery and is only available for orders that include 100% qualifying items. Qualifying items feature our little Pink Truck symbol….$5 Shipping Opening Fairy Doors

New Zealand:

  • International Standard: (Australia Post)

All Parcel deliveries include TRACKING and your Tracking Number will be emailed to you once your order has been completed. (This email will be from “Auspost” and can sometimes be captured by your “Junk Folder”).  Very small orders which are sent in an envelope or Post Pac,  do not include Tracking.

You can track your order’s journey by entering your Tracking Number here….. Aus Post Tracking

Please note.… we take great pride in our super fast 24 Business Hour dispatch but PLEASE understand that once an order leaves us, we are then dependent upon Australia Post’s efficiency to deliver your order quickly.

 

 

What age should my child be before they enjoy an Opening Fairy Door?

Our products contain small, movable parts, so it is important to consider the age of your child and their stage of development to determine if our products are suitable.

It is the responsibility of the parent / guardian / carer to gauge the suitability of our products for your intended recipient.

Our products are not toys. They require gentleness and cannot be handled roughly.

They are therefore NOT suitable for young children without adult supervision

What do I do if I have made a mistake with my order?

If you make a mistake with your order, please contact us before 5am on any business day and we will certainly be able to make a correction.

As we finalise the processing of our orders at 5am, we need to receive any corrections before then.

Sometimes we notice what appears to be a mistake, in which case, we will attempt to contact you for clarification. However, if we are unable to contact you, we will assume the order information is correct and will ship as instructed on your order.

What if I need a refund or to return an item?

We love what we do and take great pride in our products, so if you receive a product:

  • that is damaged;
  • is not as described; or
  • the wrong item,

Please contact us and we will be happy to process a refund for the item.

We simply ask that you provide a photo of the problem so we know what has happened

Contact us on:     0402 914 202

OR: [email protected]

If you need to return an item due to an error on our part, we will forward a pre-paid, return addressed satchel to you to use.

What is an Opening Fairy Door?

A Fairy Door is a tiny door that you put on a wall, shelf or cupboard, to create a doorway into a magical world of make-believe and fantasy – a doorway for fairies to enter.

An Opening Fairy Door is a fairy door that is still able to open outwards even when placed on the wall, just like a real door should.

What is included with my Opening Fairy Door?

Each of our wooden, hand crafted Opening Fairy Doors includes: a removable background scene, a jar of fairy dust, a tiny fairy door key, a Fairy Certificate and an Information Sheet!

Each of our wooden, hand crafted Starter Sets include: 1 opening fairy door with removable background scene, mailbox, window with background, 2 piece fence, a jar of fairy dust, a tiny fairy door key, a Fairy Certificate and an Information Sheet!

Our Play Sets include 10 Pieces which are manufactured from “Polymer” and include: 1 opening fairy door with removable background scene, mailbox, window (with removable background scene, Fairy Letter & envelope set, 2 piece fence, Sheet of Wall Stickers, play fairy, Story Booklet, Fairy dust, Fairy Certificate with Encelope and an information Sheet.

The magic begins as soon as your child opens the box!

Where do I put my Opening Fairy Door?

The most popular place to put your Opening Fairy Door is on a wall – normally just above the skirting board.

Other places include on a shelf, a dressing table, a bench or cupboard. A lot of our customers also place them in display or shadow boxes. Once your fairy door is attached, the fairies know, and they will visit!

Why Should I have a Fairy Door?

Fairy doors draw a child into a world of imagination and make-believe. They inspire a child’s sense of creativity, nurtures their imagination and creates special childhood memories.

They are also a wonderful way for parents to interact and engage by secretly leaving little notes, gifts and treats “from the fairies”… to keep the ‘magic’ alive. Which also in turn encourages positive behaviour and can help a child through difficult times.

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